You've likely heard the term "planned obsolescence" where products are made to not last more than a few years.
This makes me insane. Is there anything LESS fun than spending money to replace a blender? I mean. . .it's a BLENDER. It's not like a vacation or something. Especially when it's just something small that goes wrong and you have to replace the whole thing.
But! Sometimes if you call the company, they'll send you a replacement part. For free (you may have noticed that free is my very favorite price).
Twice in the last few weeks, I've had an item with a minor break that made it rather useless. A quick phone call and a replacement part was in the mail. Not only did I not have to pay for a replacement part, I didn't even have to go to the store! Hooray!
One of the items was my vacuum belt. I only bought this vacuum six months earlier, so I wasn't every happy that it had already broken. Sure, it's only a couple of dollars for a new belt, but still!
I called and, without even asking if I had a warranty or receipt, they had me off the phone, with TWO new belts in the mail, within ten minutes.
All from the comfort of my living room floor.